Terms & Conditions

Terms & Conditions

Legal notices
This website belongs to the London Performing Academy of Music, hereinafter referred to as LPMAM. It contains proprietary notices and copyright information. The User agrees that by utilising the website, they are bound by our Terms and Conditions of Use as prescribed out below.

Cookies are a method of gathering information on your internet activity in relation to the LPMAM’s website. Cookies are temporarily stored on your computer’s hard drive. LPMAM uses information gathered by cookies to help estimate usage patterns, geographic location, audience and the like. Details of how we manage that cookie data can be found in the Privacy section of the Data Protection, Data Retention & Freedom of Information document. To enable you to reserve tickets, the LPMAM’s online Box Office service uses what is known as a single encrypted first-party cookie. This cookie is not used for analytical purposes, and it does not gather or store any personal information. Once the you have completed the Box Office checkout procedure or closed the web browser, the cookie is automatically deleted. If you do not wish us to use cookies when you visit the website, the settings in your internet browser can be adjusted not to accept them. This should not affect your browsing experience of the website, except where you are booking tickets using the online Box Office.

Website Accessibility
LPMAM is fully committed to making its website fully accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
LPMAM is working towards making the website fully complaint with the Web Content Accessibility Guidelines version 2.1 AA standard. LPMAM have a proactive, systematic approach to the continued development of the website and as such any issues with it are being identified and corrected through an ongoing programme of updates.
To read the LPMAM’s full statement, please refer to the Accessibility section herein.

LPMAM is fully committed to giving and maintaining the highest standards and quality of information. Whilst all efforts have been expended to present the most up-to-date, accurate information possible on the website, LPMAM gives no warranty as to the accuracy of this information and accepts absolutely no liability for any loss, damage or inconvenience caused as a result of reliance on such information.
Although LPMAM takes all measures reasonably necessary to ensure that information third parties provide it is accurate and not offensive or defamatory, LPMAM is unable to control the content of, or take responsibility for, linked pages or pages that are maintained by external parties.

LPMAM permits Users to utilise its website only for personal, noncommercial and non-commercial educational use. It is forbidden to modify, copy, transmit, distribute, perform, reproduce, display, licence, publish, create derivative works from, transfer or sell any content obtained from the website without the express permission of LPMAM.

When using the website, the User assumes full responsibility for the protection of their computer system. This shall include, but not be limited to: computer hardware, software and any data stored on the User’s computer system, including any hardware or software and data stored belonging to third parties who may access or be otherwise connected to the User’s computer system. The User assumes full responsibility for ensuring that program or other data downloaded or otherwise received from the LPMAM website are free from items of a destructive nature such as viruses, worms and Trojan horses.

Data Protection
LPMAM recognises that your privacy is of paramount importance. LPMAM manages and processes data in full accordance with the principles of the Data Protection Act (1998), LPMAM’s Data Protection Policy and any replacement laws, and as of May 2018, the General Data Protection Regulation (GDPR) also. LPMAM never shares your personal information with any third party without your explicit consent. Please refer to the Privacy section of the Data Protection, Data Retention & Freedom of Information document for more information.


Accessibility Statement
In accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 which came into force on 23rd September 2018, LPMAM ensures that all its digital content, namely its websites, intranets, online documents and applications, are compliant with the WCAG 2.1AA Accessibility Standards.

For digital platforms that do not meet the accessibility standards, LPMAM is required to publish an Accessibility Statement for those platforms. This Accessibility Statement shall detail content that does not meet the standards, along with instructions on how individuals can request an accessible version of that content should they require it.

An institution-wide action group has been convened by LPMAM in order to address the accessibility of its digital information. Current actions in this respect centre around:
• Assessing, prioritising and improving accessibility of all digital platforms in use at LPMAM. Those holding student teaching materials take the highest priority in this respect.
• Enhancing the accessibility of all online teaching materials and ensuring that all future teaching materials being developed and uploaded are fully accessible.
• Making sure that all future purchases or the development of digital platforms are fully accessible.

The initial Accessibility Statement will be completed and published in December 2020.
The Accessibility Statements will contain contact information for the User with regard to accessible formats of the specific parts of the which are inaccessible. This will vary depending upon the owners of each platforms and its content within LPMAM.
For digital platforms which are still in the process of development and assessment, and therefore not included in the above list, the User is kindly requested to contact the Diversity and Inclusion Team of LPMAM by email to diversity@lpmam.com. When emailing, please specify:
(a) the concerned platform, and
(b) the User’s specific accessibility requirements.

How testing is done
The LPMAM website was created in 2020. Throughout its development it has undergone several iterations of accessibility testing. Testing was done by navigating the website using both ‘Voice Over’ and keyboard input methods, using the Chrome and Safari web browsers.

LPMAM is taking a systematic and thorough approach to the continued development of the website. Therefore, issues will be identified and addressed through a programme of continuous updates.

User testing sessions
As part of its platform testing plans, LPMAM will run targeted user testing sessions. These will be undertaken in person with students who have disabilities. The purpose of this user testing is to further examine ways in which accessibility of the website can be improved. Unfortunately due to the COVID-19 Pandemic, these sessions are currently suspended and it is hoped they will now take place online during the Spring of 2021. Should you require information provided on the website in a different format please email your request to accessibility@lpmam.com Responsibility for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018 (the accessibility regulations’) rests with the Equality and Human Rights Commission (EHRC). Should you be unhappy with the response the LPMAM provides to any issues you raise, please contact the Equality Advisory and Support Service (EASS) in the first instance.

What to do in the event you are unable to access parts of the website or any of the contact details:
LPMAM is constantly striving to improve the accessibility of the website. Should you encounter any problems that are not listed on this page, or you believe the website does not meet the accessibility requirements, please email us at accessibility@lpmam.com In your email, please provide the following information:
• The URL (the www address) of the webpage where you are encountering issues.
• A description of the issue. Please be as detailed as possible. Screenshots may be included if necessary.
• The type of device (phone, tablet or desktop) that was being used when the problem was encountered.
• Details of the browser (Chrome, Safari, Opera, etc.) and any other particular software or assistive technology (e.g. a screen reader) that was being used at the time the problem was encountered.

LPMAM aims to respond as soon as possible to all problems identified by Users. Where applicable, the issue will be added to the website bug fix schedule.
The Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) are enforced by the Equality and Human Rights Commission (EHRC). Should you be dissatisfied in any way with how we respond to any issues you raise, please contact the Equality Advisory and Support Service (EASS).

This statement was written in July 2020 and updated in November 2020.